Dedicated tech support services for every challenge
A tech support service, or technical support, helps customers resolve issues with a product or service. Tech support is often provided by a company's technical support department, and can be accessed by phone, online chat, email, or in person.

How does tech support work?

A common scam typically involves a cold caller claiming to be from a technical support department of a company like Microsoft. Such cold calls are often made from call centers based in India to users in English-speaking countries, although increasingly these scams operate within the same country. The scammer will instruct the user to download a remote desktop program and once connected, use social engineering techniques that typically involve Windows components to persuade the victim that they need to pay in order for the computer to be fixed and then proceeds to steal money from the victim's credit card.